How Do I Cancel A Reservation?

To cancel a reservation, go to ‘Actions > Cancel.’ The ‘Reservation Details’ panel will include the cancellation info for the selected rate. For example, the ‘Breakfast’ rate may include a 30% cancellation fee for cancellations received less than a week in advance. The hotelier can use this information to decide on the cancellation fee to charge.

The payment for the cancellation will be processed when you click ‘Submit.’ If you decide not to charge a cancellation fee, as in the case of a full refund, enter ‘0’ for ‘Cancellation Fee’ and select ‘No Payment Required’ for ‘Type.’