Welcome to our FAQ!
Here we answer the questions that we have been asked most frequently regarding every aspect of our hospitality management platform. Questions are organized by topic, and blog posts are referenced when appropriate.
If you have a question that's not listed here, log in and click the chat button on the bottom right of your screen to get in touch with our staff.
home Hotel Management
- Is this for my type of property?
- How many hotels can I Manage?
- Is There a Bulk Importer?
- What is a Room Type?
- What is a Rate Plan?
- Do I need to use Rate Plans?
- How do I Delete a Rate Plan?
- Can I Set Prices Per Guest?
- How Do I Update My Email?
- How Do I Update My Password?
- How Do I Close My Account?
callbell Reservation Management
- Why Can’t I Check-In My Booking?
- How Do I Cancel A Reservation?
- How can I delete a payment?
- How do payments work for groups?
- How do I add a room to a booking?
- How do I make a group booking?
- How do I split a room from a group?
- Can I use my own Payment Processor?
- How do I modify the price for an existing reservation?