Welcome to our blog!

The topics cover new and existing features of our hotel management software, as well as tips for getting the most out of our platform. If you have a question that's not listed here, try our FAQ or log in and click the chat button on the bottom right of your screen to get in touch with our staff.

Below you will find an index of our blog posts in reverse chronological order. If you are new to the blog or to our platform, the best place to start is the Quick-start Guide.

  1. Charts & Graphs

    In our latest update to the Front Desk manager, we have added charts and graphs throughout the application to allow hoteliers to get an idea of booking sources and revenue distribution at a glance. There is no need to export your data to generate visual analysis of your hotel’s business.

  2. Price Match

    The Front Desk manager provides helpful tips and notifications along the right side of a reservation’s details view. One that’s very important is the ‘Price Match’ notification, which concerns bookings that were received from exterior channels, like Booking.com and Airbnb.

  3. Channel Management 101

    There is a lot of confusion regarding channel management. ‘Channel Management’ is an umbrella term for maintaining price and availability across all your online sales channels. If you’re new to our platform and you’re ready to connect to Booking.com or Airbnb, etc, you should start by reading this post.

  4. White Label Booking Engine

    You can now use your booking engine from your own website! With our new embedding widget, you can take reservations directly from any website. Your reservations are easy, secure, and commission-free.

  5. HTML Emails

    You can now create custom emails for your daily hotel activities. You can create a custom message for new reservations, check-outs, and cancellations. Edit your messages in HTML to send out automatically as part of your bookings flow.

  6. Drag-n-Drop Calendar

    Your reservations calendar has been updated to make it even easier to manage your hotel’s daily activity. You can now drag and resize to create and reschedule bookings.

  7. User Management

    In our latest update to the Front Desk manager, we have added a new user type: Property Manager. Property Managers have the same access level as the Account Owner, but they are limited to the properties assigned to them.

  8. TripAdvisor TripConnect

    We are proud to be a TripAdvisor TripConnect Premium Partner. We provide a simple API level connection that allows our hotel partners to manage their rooms, rates, and meta content automatically on this network.

  9. Multi-lingual Booking Engine

    Your booking engine now works in 21 languages, including Greek, Hebrew, and Hindi. You can localize the description for your rooms, rates, and additional booking engine info for any or all languages.

  10. Payment Gateways Part III: PayPal

    You can use PayPal to process credit card payments directly from your Front Desk manager. PayPal is a free addition, and you can even try it out during your 16-day free trial.

  11. Payment Gateways Part II: Stripe

    You can use Stripe to process credit card payments directly from your Front Desk manager. Stripe is a free addition, and you can even try it out during your 16-day free trial.

  12. Payment Gateways Part I: Concepts

    You can connect your Payment Gateway to process live credit card payments directly from your Front Desk manager. Before you do this, you should be familiar with a few definitions and concepts found in this blog post.

  13. MyAllocator Integration

    We are pleased to announce our new partnership with MyAllocator! In this post, we cover everything you need to know to setup and manage your connection to MyAllocator.

  14. Booking Engine Style Updates

    The booking engine has been updated to allow further customization, along with a revamped Cosmo theme.

  15. Facebook Integration

    You can accept reservations directly from your hotel’s Facebook page using one of the embedding widgets available through our channel manager.

  16. Markdown HTML Now Available

    We have updated the Front Desk and Booking Engine so that you can now edit room descriptions and booking engine additions in Markdown HTML!

  17. Introducing: Night Shift

    If your property runs 24 hours, the afterhours can be difficult on your eyes. It’s dark all around, but your computer monitor is blaring bright white. Just doing a check-in can be a shock to the system.

  18. Connect To HotelRunner

    Setting up your channel connections is easy, but there are a few steps involved. We advise users to enter all their reservation data before setting up the channel manager to avoid overbookings

  19. HotelRunner Integration

    We are pleased to announce our new partnership with HotelRunner to bring you all your premium OTA channels for free!

  20. Picking a Color Scheme

    You can customize your booking engine to fit your hotel brand. However there may be too many options and settings beyond your hotel’s palette, which may be just two colors. How do you pick the rest?

  21. Payment Processing

    We have updated the Front Desk manager to process payments at any point through the lifetime of a reservation. This means you can now accept deposits and partial payments from the time a booking is created, until it’s checked out.

  22. Group Hotel Management

    We have expanded our platform to accommodate hotel chains, groups, and agencies. You can now add as many hotels/hostels/B&Bs/etc to your account as you need.

  23. New Interface

    We have made a major release of our Front Desk and Booking Engine applications focused on improving user interaction. As our applications grow to meet your demands, so does the level of complexity in the menus and buttons.

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