Hotel Management Software Welcome to our blog! The topics cover new and existing features of our hotel management software, as well as tips for getting the most out of our platform. If you have a question that's not listed here.

Welcome to our blog!

The topics cover new and existing features of our hotel management software, as well as tips for getting the most out of our platform. If you have a question that's not listed here, try our FAQ or log in and click the chat button on the bottom right of your screen to get in touch with our staff.

Below you will find an index of our blog posts in reverse chronological order. If you are new to the blog or to our platform, the best place to start is the Quick-start Guide.

  1. Troubleshooting Your Channel Connections

    You will never have to think about your channel connections after the initial setup. However, every now and then you may want to check that everything is working as it should. In this post we cover how to check that your channel connections are in working order.

  2. GDPR Compliance

    On May 25, 2018 the General Data Protection Regulation (“GDPR”) went into effect in the European Union. The GDPR provides an updated set of data protections for EU residents world-wide. In this post we cover the new features that help you maintain GDPR compliance.

  3. The Channel Manager is Open for Testing

    The title says it all. Up until now, the Channel Manager has only been available to users after they have upgraded to a Premium Subscription. From today on, it’s now available to everyone during the Demo.

  4. Updates To Booking Management

    The Front Desk has been updated to make hotel operations faster and easier to manage. We have added some features, but mostly removed many restrictions that were causing friction and slowing down the booking process. In this post we cover everything you need to know to operate your reception desk.

  5. Bulk Import and Calendar Updates

    In this article we cover the newly added Bulk Importer, along with an interesting update to your booking calendar. New users can now import all their reservations data in just a few minutes from one screen, and all users can get a bird’s eye view of their hotel operations, including Revenue and Occupancy, right from their booking calendar.

  6. Per-Guest Pricing

    The most recent update includes new stylistic features for the Booking Engine, as well as per-guest room pricing for your Front Desk and Booking Engine. You can now set the base price for your rooms on a per-guest basis, before the addition of any per-guest rate adjustments. We’ve also made it easier to update your room pricing calendar, so you can now set seasonal pricing in a fraction of the time.

  7. Your Inbox is Piling Up

    Your Inbox is the second most important screen in your Front Desk, aside from your reservations calendar. Here you have all the notifications regarding new reservations, late arrivals, overstays, and any channel errors or updates, along with who’s checking in or out today. In this post we give you a quick example of how to deal with each type of notification, so you stay on top of all the activity for your hotel. In most cases, a simple click is enough.

  8. Three Things to Do After Upgrading

    In this post we cover the transition from a Trial Account to a Full Subscription. Although most of the following items are available to you during the Free Trial, many users forget to complete their setup after upgrading from their trial account. In just three steps we cover everything you need to know to get fully setup.

  9. Updates to Group Bookings

    The Front Desk and Booking Engine have been updated to make it easier to manage group reservations. In this update, we have made it easier to book, reschedule, and cancel individual rooms in a group. We have also updated your booking engine to make it more convenient for guests who need to book several rooms together.

  10. Internationalization

    We are pleased to announce our Front Desk manager now works in 21 languages including Japanese, Chinese, Hindi and Turkish! Manage your hotel operations in your language of choice, all from one platform.

  11. How to Print an Invoice

    The invoice for a reservation is available to the hotelier and guest at several stages throughout the lifetime of a booking. In this brief post we review how find and print an invoice.

  12. How to Resolve Channel Errors

    When you have connected your channel manager, your hotel will be sending and receiving data to and from many sources every minute. With so many reservations coming in from multiple sources, it is inevitable that there will be incorrect data or collisions with existing reservations. In this post we review the most common channel errors and how to solve them.

  13. Charts & Graphs

    In our latest update to the Front Desk manager, we have added charts and graphs throughout the application to allow hoteliers to get an idea of booking sources and revenue distribution at a glance. There is no need to export your data to generate visual analysis of your hotel’s business.

  14. Price Match

    The Front Desk manager provides helpful tips and notifications along the right side of a reservation’s details view. One that’s very important is the ‘Price Match’ notification, which concerns bookings that were received from exterior channels, like Booking.com and Airbnb.

  15. Channel Management 101

    There is a lot of confusion regarding channel management. ‘Channel Management’ is an umbrella term for maintaining price and availability across all your online sales channels. If you’re new to our platform and you’re ready to connect to Booking.com or Airbnb, etc, you should start by reading this post.

  16. White Label Booking Engine

    You can now use your booking engine from your own website! With our new embedding widget, you can take reservations directly from any website. Your reservations are easy, secure, and commission-free.

  17. HTML Emails

    You can now create custom emails for your daily hotel activities. You can create a custom message for new reservations, check-outs, and cancellations. Edit your messages in HTML to send out automatically as part of your bookings flow.

  18. Drag-n-Drop Calendar

    Your reservations calendar has been updated to make it even easier to manage your hotel’s daily activity. You can now drag and resize to create and reschedule bookings.

  19. User Management

    In our latest update to the Front Desk manager, we have added a new user type: Property Manager. Property Managers have the same access level as the Account Owner, but they are limited to the properties assigned to them.

  20. TripAdvisor TripConnect

    We are proud to be a TripAdvisor TripConnect Premium Partner. We provide a simple API level connection that allows our hotel partners to manage their rooms, rates, and meta content automatically on this network.

  21. Multi-lingual Booking Engine

    Your booking engine now works in 21 languages, including Greek, Hebrew, and Hindi. You can localize the description for your rooms, rates, and additional booking engine info for any or all languages.

  22. Payment Gateways Part III: PayPal

    You can use PayPal to process credit card payments directly from your Front Desk manager. PayPal is a free addition, and you can even try it out during your 16-day free trial.

  23. Payment Gateways Part II: Stripe

    You can use Stripe to process credit card payments directly from your Front Desk manager. Stripe is a free addition, and you can even try it out during your 16-day free trial.

  24. Payment Gateways Part I: Concepts

    You can connect your Payment Gateway to process live credit card payments directly from your Front Desk manager. Before you do this, you should be familiar with a few definitions and concepts found in this blog post.

  25. MyAllocator Integration

    We are pleased to announce our new partnership with MyAllocator! In this post, we cover everything you need to know to setup and manage your connection to MyAllocator.

  26. Booking Engine Style Updates

    The booking engine has been updated to allow further customization, along with a revamped Cosmo theme.

  27. Facebook Integration

    You can accept reservations directly from your hotel’s Facebook page using one of the embedding widgets available through our channel manager.

  28. Markdown HTML Now Available

    We have updated the Front Desk and Booking Engine so that you can now edit room descriptions and booking engine additions in Markdown HTML!

  29. Introducing: Night Shift

    If your property runs 24 hours, the afterhours can be difficult on your eyes. It’s dark all around, but your computer monitor is blaring bright white. Just doing a check-in can be a shock to the system.

  30. Picking a Color Scheme

    You can customize your booking engine to fit your hotel brand. However there may be too many options and settings beyond your hotel’s palette, which may be just two colors. How do you pick the rest?

  31. Payment Processing

    We have updated the Front Desk manager to process payments at any point through the lifetime of a reservation. This means you can now accept deposits and partial payments from the time a booking is created, until it’s checked out.

  32. Group Hotel Management

    We have expanded our platform to accommodate hotel chains, groups, and agencies. You can now add as many hotels/hostels/B&Bs/etc to your account as you need.

  33. New Interface

    We have made a major release of our Front Desk and Booking Engine applications focused on improving user interaction. As our applications grow to meet your demands, so does the level of complexity in the menus and buttons.

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